PROCESSING TIME:

We pack your art with extra care and get it to you just as fast as we can. If we receive your order before 5:00 PM, your framed painting(s) will be shipped out (from our gallery) the very next day.

DELIVERY TIME:

Standard Shipping (First Class Mail): 4 to 5 days

Expedited Shipping (Priority Mail): 2 to 3 days

SHIPPING RATES IN THE US

  • Unframed Papyrus rate is according to its size:
    • 12″ X 9″         Standard: $2.95      Priority: $4.95
    • 17″ X 13″       Standard: $5.95       Priority: $8.95
    • 25″ X 17″      Standard: $8.95       Priority: $12.95
  • Matted Papyrus    Standard: $8.95       Priority: $12.95
  • Framed Papyrus rate is according to its size and are only shipped Priority:
    • 15″ X 10″      Priority 15.95
    • Larger:         Priority 25.95

TRACKING YOUR ORDER:

When your order ships, we will email you a Shipping Notification and will include your Tracking Number (if tracking service is available for your package).

INTERNATIONAL ORDERS:

Please contact us for shipping fees at customercare@egyptianartcaravan.com

RETURN POLICY:

If you are dissatisfied with your order, please email us with the reason and the desired solution. We will do our best to remedy the problem.

If however you are still dissatisfied after contacting us, you may return the entire product for replacement, refund or exchange within 15 days of receiving it. Return shipping charges will not be refunded and shipping will be charged to the customer for replacements or exchanges. In order to have a return accepted for processing, the postmark on the return package must be within 15 days of the customer’s receipt of the package.

The customer is responsible for return shipping. All returned items must be sent in their original packaging with all documents (i.e. certificate of authenticity). The Egyptian Art Caravan LLC. reserves the right to refuse return of any item(s) returned incomplete, or in a non-saleable condition due to damage, and/or abuse. If the product is Not returned in its original packaging, a 15% restocking fee will apply.

Please return the shipment to the following address:

Egyptian Art Caravan

PO box 782063
Orlando, Fl. 32878-2063

PRIVACY POLICY:
When you place an order with us, we request your name, billing address, shipping address, credit card number with expiration date, and e-mail address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, and notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share your private information with anyone.